Refund Policy
Refund Policy
At MageCurious, we strive to deliver high-quality Magento 2 extensions and shopify services that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help.
Digital Products (Extensions & Software)
Due to the nature of digital products, we generally do not offer refunds once the product is downloaded or the license is issued. However, we may consider a refund under the following all 2 conditions:
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The product is proven to be defective or not working as described.
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Our technical team is unable to resolve the issue within a reasonable time.
To request a refund, please contact us at support@magecurious.com with your order number and a detailed explanation of the issue.
Services (Installation, Customization, etc.)
Refunds for services are available only if:
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Work has not started on the service.
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You request cancellation within 24 hours of placing the order.
Customer Support(Extensions)
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Lifetime Licence With 1 Year Upgrades.
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90 Days Free Extension Support
Once work has started, we cannot offer a full refund. However, if you're not satisfied with the service delivered, we’ll work with you to resolve the concern or provide a partial refund based on the work completed.
Unauthorized Use
If we determine that a refund request is made after product usage or code tampering, we reserve the right to decline the request.
Contact Us
If you have any questions or need assistance, feel free to reach out:
Email: support@magecurious.com
Website: https://magecurious.com
